You Lead the Way. We've Got Your Back
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company valuesand powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let's lead the way together.
How will you make an impact in this role?
Managing Oracle/IRIS Operations process including customer query, managing inbound & outbounds and application access.
Support all Maintenance related activities in Oracle/IRIS and other financial systems like Essbase, HFM/HFR, OBIEE, etc.
Ensure compliance with agreed SLA, internal guidelines, accounting policies/ protocols and managing internal and external audits.
Ensure process health through metrics-based governance.
Support and participate in process standardization, automation, and continuous improvement initiatives including business partner and customer initiatives.
Collaborate with key stakeholders - Process Owners, Product owner, Technology partners.
Always ensure Financial Integrity and proactively identifying risks.
Profile /Experience–
Strong customer management experience and needs to interact with various business users/units.
Strong functional skills backed with accounting domain knowledge. Knowledge of IRIS/Oracle/ERP/OBIEE.
Functional knowledge on Finance Processes.
Qualification /Critical Skills / Knowledge required
B.COM/B. Tech/MBA/Postgraduate with minimum 4-5 years of experience.
Strong People leadership skill.
Strong functional knowledge on Finance.
A strong ERP knowledge, Well-Developed Analytical Skills including financial accounting / reporting understanding.
Change management exposure, including establishing new processes.
A fast/keen learner with the ability to learn a detailed process quickly.
Ability to share technical knowledge and proactively encourage others to do the same. Excellent verbal and written communication skills.
Flexible to work in shifts as team require to have 24x7 support especially during the month close
Nature and complexity of communication handled by the role (internal & external)–
Ability to interact with Business for gathering requirements independently and provide solutions to new requirements.
Socializing with multiple stakeholders to operationalize change or setup a new process.
This is a people leadership position.
The incumbent should have prior experience of leading a team of at least upto10 people and should be able to take responsibility for driving and managing a high level of Employee Motivation and Engagement
Conflicts & Challenges handled by the role –
Multi-tasking. Understanding changes driven by Technology, Business Process, new enterprise initiatives, local requirements.
Quick turnaround with stringent timelines.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.