Hello Visionary!
We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.
Does that sound like you? Then it seems like you'd make a great addition to our vibrant team.
Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services.
In Mobility, we help our customers meet the need for smart mobility solutions. We're making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!
We are looking for a Executive - Customer Service
You'll make a difference by:
Specifically in Rolling Stock- Locomotives / Trains area with following responsibilities:
Product installation, commissioning, warranty support and after sales service of products / systems. Experience in Locomotives/Trains area is preferred.
Handling of day-to-day customer complaints and customer interface
Marketing of Maintenance / Spares / Overhaul / Refurbishment Contracts
Planning and Execution of above Contracts
Product performance enhancement thro improvements / modifications
Customer/internal Trainings on products /systems
Compliance to quality and EHS and statutory requirements
Desired Skills:
You must have BE/BTech, Diploma / Degree in Electrical / Electronic Engineering.
You must have 2-3 years' experience in engineering or design or field service of Industrial Drives / Railway Propulsion. (Hands on experience preferred).
You should have 1 year experience of executing maintenance contracts
You should have 1 year experience of directly handling team of up to 5 (Employees/ Contractor's employees)
SERVICE EFFECTIVENESS:Spares Management- Monitor and control inventory with the region. Identify requirement of instruments and tools, including maintenance and calibration of instruments by the ASE's IN ORDER TO provide promt, effective and profitable after sales service.
ATTENDING SERVICE CALLS:Promptly attending all the service calls planned or reported by the customers in order to ensure the smooth running of the products
PRODUCT QUALITY IMPROVEMENT:Maintain Call registration, prepare failure data analysis and feedback and Initiate process to prevent repeated failures IN ORDER to ensure improvement in product quality.
PAYMENT COLLECTION: Timely collection of certificates, Submission of invoice, MB recording & follow-up for payment for maintenance contracts in order to ensure timely collection of payments
PLAN & EXECUTE CONTRACTS: Preparation of periodic plan for preventive maintenance, and allocation of work to ASEs in his Region IN ORDER TO smoothly execute the contracts for the Region
MARKETING MAINTENANCE CONTRACT: Monitor potential market, acquire business through new and renewal AMC's incl. tracking of tenders, preparing offers, negotiations and follow up with customer and tracking of competitors IN ORDER to develop good contacts and relations with customer
Join us and be yourself!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Make your mark in our exciting world at Siemens.
This role is based in Kalwa, Mumbai. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.
Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.htmland about Siemens careers at:www.siemens.com/careers
