Engineering Manager (ServiceNow) - Enterprise Technology
Why Deliveroo?
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers.
Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. First is the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; second is the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities.
The Team
At Deliveroo we're striving to build the industry's best engineering organisation. We're dedicated to building a collaborative culture. We set goals and offer advice, we empower our engineers and we trust them to use their time wisely. Our teams are solving unique and difficult problems at scale. The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the business services powering Deliveroo's internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight. ServiceNow launched at Deliveroo in 2022 and since then the platform has grown considerably to underpin core Enterprise processes, delivering an omni-channel experience to our internal employees.
The Role
Lead of the India ServiceNow Engineering team
Collaborate closely with Enterprise Platforms Engineering Managers in the UK to create a coherent multi-site ServiceNow Engineering team with aligned standards, technical governance and quality
Collaborate with Engineering Managers, Product Owners, and other stakeholders globally to ensure the timely and quality delivery of ServiceNow features
Contribute to product strategy, set project and sprint goals, and ensure successful delivery
Collaborate with the team to set standards, technical governance and engineering best practices
Grow a diverse, accomplished team of engineers, who are experts in their domain
Create a learning environment for the team and act as a mentor for engineers and growing technical leadership in the team
Helping to build effective, visible and measured team processes that enable high throughput
Ensure continuous improvement and be an advocate for innovation, automation and use of ServiceNow features to solve business problems
Strive for collecting robust metrics, data, and monitoring information from your services, ensuring that if an issue arises, the team is alerted before our users notice. Ensure the platform is maintained and upgraded regularly.
Acting as an escalation point for production issues that may occur outside of standard working hours
About You
Experienced ServiceNow Engineering Manager with excellent breadth across the range of Product and Platform capabilities
Experience growing and leading a high performing team
A passionate advocate for ServiceNow and ability to engage stakeholders on the benefits of using the platform
Experience of working in a ServiceNow customer and/or a product-based organisation
Experience across a number of ServiceNow products, including ITSM, ITOM, ITAM, HRSD, Automation Engine, GRC, App Engine
Skilled in setting and assessing objectives and planning structured work for teams and routinely improving working practices
Skilled in coaching and mentoring teams and growing high performers
Excellent ability to develop and write proposals and reports backed with analysed and visualised data
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.