You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and varied community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and significant to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, aspiring to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let's lead the way together.
Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Build Platforms and Capabilities that Provide the Best Customer Experience.
Be a part of our team as we transform our Disputes and Fraud Servicing Capabilities across the American Express Global Service Group Technology (GSGT). Our Engineering Director is responsible for leading engineering teams across multiple platforms to define and drive future strategic roadmaps leading to the best user experience, regulatory compliance, agility and availability for our platforms.
So, if leading an engineering team in a dynamic, agile environment is second nature to you, there's no better place to build a career.
Deliver Outcomes and Transform your career.
Do you have a solid technical and leadership background managing platforms that support a critical domain? Do you have experience leading major technology transformation of complex global platforms with distributed technology teams and business partners? If the answer to above questions is yes, then this is the role for you.
You will be responsible for the people leadership of multiple engineering teams, each with up to 10 engineers on Disputes and Fraud Servicing Management platform supporting the Global Customer Servicing Organization. You will lead the delivery for our existing Disputes and Fraud Servicing platforms and will also provide strategic direction for their transformation to cloud based, Open-Source Technology Stack.
Responsibilities include:
Define and lead roadmap for Global Disputes and Fraud Servicing platforms in the portfolio
Collaborating with technical leaders across a broader technology ecosystem to design platform architecture and drive continuous improvements of new frameworks/pattern
Successfully develop, deploy, support, and monitor software across various environments
Delivering software solutions that meet or exceed customer and partner expectations by developing and driving innovation and experimentation within Technology
Recruiting skilled engineering talent with business and industry experience
Play an active part in the open source community of technical practice
Work with Staff Architects / Engineers to define solution requirements and technical implementation approach.
Drive both high-level and detailed technical designs and conduct design reviews as needed.
Recent coding experience
Provide technical mentorship to other software engineers at all levels.
Implement new, highly scalable platform components.
Drive platform capabilities enabled with advancement in the technology including machine learning, deep learning, NLP, search and cognitive computing.
Qualifications:
Requires technical and business knowledge in multiple disciplines specifically Disputes, Case Management and current technology stack – PEGA PRPC, Smart Dispute Framework, XML, Restful APIs etc.
Extensive hands-on experience delivering on open source platforms like React JS.
Experience in building products powered by data science and machine learning
Demonstrated ability to lead engineering teams in Agile/Scrum-based product driven development including experience transforming a team and adopting SAFe/Agile/Lean principles
Innovative problem solver with the ability to generate and implement a strategy - Experience re-platforming existing applications, including; infrastructure, architecture and frameworks
Experience with developer environment & continuous integration is a definite asset
Passion for learning new technologies
Experience implementing and utilizing continuous integration, orchestration, and delivery tool chains, including test automation frameworks
Ability to establish and maintain relationships with other business and technology leaders - Strong written and verbal communication skills coupled with the ability to tailor communication to all levels of the organization
Demonstrated ability to lead in a matrixed organization through a combination of influence, partnership, and authority
Ability to hire, motivate, and grow a high performing team of domain experts delivering on strategic objectives while continuously evolving and improving.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.