Engineer Ii

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Organizational context:
The IAM Servicing & Automation team is part of the Amex enterprise Identity & Access Management service portfolio within the broader IT Security organization. The team is engaged in providing best-in-class Identity & access lifecycle management & automation services to the entire Amex organization

Role Expectations:

As member of the IAM Servicing & Automation team, you will be responsible for:
·Automation of provisioning of identity & entitlement access requests.
·Automation of manual business processes and low efficiency processes
·Engineering efforts including microservices development, IIQ workflow configuration & automation, application integration etc.

Job Responsibilities:
·Automate access provisioning & business processes leveraging a wide variety of technologies, including but not limited to RPA tools.
·Maintaining high level of success rate in automated access provisioning
·Drive provisioning efficiency by reducing processing cycle time.
·Analyzing and resolution of automation failures
·Coordinate with application and IAM servicing, integration & engineering teams to improve accuracy & efficiency of automated access provisioning
·Identify new opportunities for business process automation and drive them to completion
·Collaborate with business stakeholders for automation requirement gathering & analysis, project updates and UAT.
·Supporting IAM Engineering team inmicroservices development, IIQ workflow configuration & automation, application integration
·Maintain RPA infrastructure & compliance with all security, patching & vuln management requirements.
·Ensure service availability, reliability, resiliency & redundancy & compliance with organization's DR requirements.
·Follow all information security policies, procedures and guidelines when administering Identity & access to ensure the security of information systems.
·File and maintain documentation for future audits and meet regulatory compliance requirements.
·Provides on-call support on high priority, high impact & urgent IAM issues
·Provides root cause analysis assistance for incident management
·Interface with architecture & engineering team to report, prioritize and follow-up on application enhancements and defect management
·Ensures compliance with applicable federal regulations.
·Maintains knowledge of and adhere to Amex's internal identity & access management compliance policies and procedures.
·Prepares materials (reports, presentations, spreadsheets, etc) on information security to help develop scenarios, response procedures, and to enable informed decision making; verify completeness, accuracy and relevance of data gathered
·Utilizes tools and documented processes to ensure consistency and optimization of information security processes; work in support of efforts to measure and improve information security processes
·Prepares status reports on information security, or other matters to help develop, track, monitor and report on projects and initiatives
·Facilitates meetings to gather and document products/services or generic process changes
·Maintains internal documentation library, ensuring that process and other documentation is regularly updated to reflect latest operational processes and requirements

Qualifications:

·5-9 years experience in business process automation at enterprise scale.
·Subject Matter Expertise in atleast 1 mainstream RPA solution (BluePrism, Automation Anywhere or UIPath)
·Extensive experience in delivering RPA based access provisioning automation both frontend (UI based) and backend (API based)
·Hands-on experience in automating manual & low-efficiency business processing using a multiple automation technologies besides RPA.
·Hand-on experience inmicroservices development using mainstream technology stacks like Java, Python etc.
·Deep understanding of Identity Lifecycle Management and role-based access management and hands-on experience in administrating user access via LCM solutions like SailPoint IIQ.
·Hands-on experience in service request & incident management using ITSM tools like ServiceNow
·High level understanding of IAM audit, access reviews, Segregation of Duties (SoD) and privileged access administration
·Knowledge of IAM policies and specific standards on all key technology platforms
·Experience with gathering functional requirements, deployment of information security tools, and data analysis
·Flexible to work on shift and weekend on-call support
·Strong problem solving skills and the ability to identify and recommend alternatives
·Ability to work with complex details
·Excellent communication skills and ability to positively interact with global teams
·Excellent work item follow-up skills with attention to quality & details
·Shows personal determination and resilience; is optimistic in changing circumstances
·Continually seeks and learns from feedback
·Is clear when explaining ideas and concepts to others - communication is structured, compelling, and impactful, and creates a credible impression
·Involves the right people to ensure the best decisions are made in a timely manner
·Challenges the status quo and questions current approaches where appropriate
·Takes the initiative to create clarity when changing circumstances cause ambiguity

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.