You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
Work closely with application teams to define, frame and capture business needs
Participate in the infrastructure and solution design and selection process
Align customer needs to the evolution of the platform product roadmap
Oversee the diagnosis and correction of infrastructure, solution and system problems
Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
Conduct infrastructure, solution and system performance and security assessments
Provide value-added solutions for business, both tactically and strategically
Define processes, documentation and engineering diagrams for technical and operations support
Prioritize, complete and oversee projects within budgetary and scheduling guidelines
Ensure issues are identified, tracked, reported on and resolved in a timely manner
Responsible for the quality of deliverables in terms of the technical design, implementation, testing and adherence to technical compliance standards.
Provide lead support and direction to the team responsible for the overall health and maintenance of all infrastructure assets
Minimum Qualifications
Bachelor's degree in computer science, computer engineering or a related field, or equivalent experience
4+ years of progressive experience demonstrating outcome driven, programming and engineering skills
Strong devops and site reliability engineer, familiar with software delivery, building, testing, supporting and improving software and solutions
Understands software and infrastructure and networking basics and able to demonstrate common sense troubleshooting
Hands on engineering, solutions and support for technologies like; Docker, Kubernetes, Terraform
Able to explain recent and relevant project work, with examples and details of how requirements are shaped into working software features that users love
Demonstrates a strong track record of continuous learning and he ability to learn quickly while also delivering solutions and business value
Preferred Qualifications
Experience coding in one or more language; Golang, Python, .NET
Experience supporting tools like Prometheus, AlertManager, Grafana for monitoring and observability
Familiar with the software build process and infrastructure-as-code concepts and GitHub Actions
Familiar with NoSql technologies like Couchbase, Redis, Elasticsearch
Experience supporting large platforms and services and solutions running in AWS, GCP, Azure cloud
Familiar with agile and scrum practices and delivery methodology
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.