How will you make an impact in this role?
Most of our software development focuses on delivery new features while optimizing existing systems, building infrastructure, and eliminating work through automation. As part of the SRE team, you'll have the opportunity to manage the complex challenges at scale which are unique to American Express, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving, and willingness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and try new things in a blame-less environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
As a Site Reliability Engineer, you will be a part of a global Site Reliability Engineering (SRE) organization, and partner with the Core Engineering and Platform Teams. You will work with engineering and product partners to ensure alignment between the organizations and contribute to the key strategic efforts. In this role, you will model and mentor talent across the pillars to ensure SRE is influential across the substantial product area engineering efforts.
Responsibilities include:
Performs technical aspects of software reliability for assigned applications including design, developing prototypes, and coding assignments.
Contribute to software builds through consistent development practices (tools, common components, and documentation)
Participate in architectural decisions to ensure software transaction flows are appropriately supported and designed.
Performs code reviews and automated testing
Debug software components and identify code defects for remediation.
Consults with teams to build standards that drive the highest levels of availability.
Responsible for implementing orchestration, automation, and tooling solutions to ensure
consistent processes and repetitive tasks are performed with a higher level of accuracy
and reduced defects.
Build and implement recovery tools to adhere to enterprise standards and/or frameworks.
Introduce new and impactful technologies to the production support tool chain that help
minimize friction for production releases and support, and more quickly diagnose and
recover from production incidents.
Be an efficiency multiplier for your team by analyzing your workflow and driving the
team to be more effective, productive, and demonstrating faster and stronger results.
Partner with appropriate supporting teams to ensure operational readiness throughout the
application lifecycle.
• Facilitate the resolutions of non-application issues (3rd party upstream and downstream issues, infrastructure issues, storage, database, network, file transfer etc.)
Minimum Qualifications:
At least 3 years of proven experience with system design, algorithms, data structures, analysis, and software design.
Bachelor's degree or equivalent experience in computer science, Technology, or Engineering.
Experience working in a 24/7 environment with on-call responsibilities to provide support to production support on a need basis.
Proven understanding of cloud native principles: service discovery, circuit breakers, observability, distributed tracing, automation and monitoring tools.
Proficient in the following tools, languages, and technologies: Jenkins, Java, Groovy, React, Python, Docker, Kubernetes, OpenShift, Linux and Git
Demonstrated leadership and management experience in working with multi-functional, geographically dispersed teams on complex projects.
Understands team dynamics and experienced at building teams that deliver results.
Relentless drive to innovate in process and software to better meet the needs of our
customers.
Good Understanding monitoring technologies including logging, time-series or machine-
learning products from a product owners' point of view.
Knowledge of configuration management, release automation, and orchestration
technologies
Preferred Qualifications:
Experience in a broad range of software development and operations technologies such as Cloud Infrastructure, virtualization, load balancing, containers, JVM's, web servers, application debugging, queueing technologies, caching technologies, databases (RDBMS and NoSQL), routing and switching, etc.
Experience in modeling and architecting complicated business domains and associated methodologies/paradigms: i.e. Domain Driven Design, Event Sourcing.
Excellent understanding of application development languages/platforms (Java, .NET, Go, Python, etc.) and importance of APIs and REST based services
Experience in Apache Airflow, Apache Flink, Python scripting, Python Frameworks (FLASK) is a plus
Excellent problem-solving, written, interpersonal and communication skills that drive executional impact at scale.
Combines deep technical expertise, a continuous improvement and automation approach, and systematic and rational root cause analysis to find opportunities to make things faster and better.
Appetite for trying new things and motivating change in a large and sometimes slow- moving organization.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.