Engineer I

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

We are seeking talented and motivated Engineers to join our team to play a key role indrivingruntime operations& Site Reliability Engineering for?a suite of applications aligned to the customer experiences.?The ideal candidate demonstrates strong technical experience and has passion for the reliability and performance of critical business applications. Candidate is responsible to provide technical consultation and strategic recommendations and quickly assess and remediate complex platform availability issues. This is an opportunity to utilize strong technical skills and aptitude to exceed customer experience and expectations while using American Express Products and Services. 
As a part of the Technology team, we make collaboration essential to bring?ground-breaking?and diverse ideas to life to power the systems, services, products, and platforms for our customers across the globe. 

Responsibilities: 
Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level targets. 
Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications. 
Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures. 
Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues. 
Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle. 
Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc. 
Automate deployments in test or production environments using standard  
Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts 
Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil. 
Drive automation and ensure automated test scripts are completed for new features. 
Manage time effectively and work independently and as part of a team. 
Mentor peers and demonstrate a passion for continuous learning environment for the team. 
Good?attitude,?communication,?willingness?to learn and collaborate. 
Bring a culture of innovation, ideas, and continuous?improvement. 
Challenging status quo, demonstrate risk taking, and implement?creative?ideas. 

Preferred Qualifications
Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.
Strong knowledge of App Support including incident management, monitoring, and capacity planning.
Liaise betweenApp Support, development, Product Owners, and other partner teams to improve performance and availability.
Ability to build positive relationships with your team, business, and technology partners to achieve established goals.
Ability to effectively interpret technical/business objectives and challenges and articulate solutions.
Influence team members with creative thought leadership with data driven changes and improvements by challenging status quo.
Demonstrate the ability to effectively communicate to internal business clients and leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service etc.
Strong background inpersonalization and Amexoffers domain 

Qualifications
BS degree in Computer Science, Computer Engineering, other technical discipline. ? 
Minimum 8 years of work experience in software engineering, app support or infrastructure operations or runtime engineering.  
A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus. 
Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment. 
Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Java, Bash and BigData Technologies. 
Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly. 
Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch &?Real-Time). 
Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT, Maven, and Jenkins 
Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs.  Excellent collaboration skills, with the ability to work effectively in a cross-functional environment. 
Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.