Join our Team
About this opportunity:Join our dynamic team at Ericsson in the critical role of Emergency Management. This integral position ensures the prevention or reduction of incident impacts, engages in thorough investigations/recurrence analysis, and classifies problems while disseminating preventive measures. As a member of our team, you will take the lead in adequate planning, initiating, and driving toward the most effective recovery, always keeping a clear and decisive line of communication open with all relevant parties. As your career advances, you will also have the opportunity to enhance emergency Support services and mentor other team members. This position is classified JS 3-4 for MS Incident Management only.
What you will do:- Facilitate and drive the engaged team toward rapid and effective service recovery, ensuring an optimized customer experience.
- Execute efficient data collection for Root Cause Analyses, to facilitate comprehensive post-event investigations.
- Lead as a key facilitator within Ericsson's internal management bridges.
- Initiate necessary management escalations to safeguard both Ericsson's and customer's interests.
- Provide network knowledge, diagrams and remote access support to the emergency team, aiding in seamless handovers for continuous emergencies.
- Actively participate and contribute to the improvement of Emergency Handling and Problem Management processes.
- Maintain availability throughout assigned shifts or roster periods, ensuring constant coverage.
The skills you bring:- Negotiation.
- Service Delivery Models and Strategy.
- Emergency handling.
- Knowledge Sharing and Collaboration Skills.
- Coaching and Mentoring.
- Emergency Recovery skills.
- EBP (Ericsson Business Process and Finance Processes).
- Ericsson Portfolio.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
Primary country and city:India (IN) || [[location_obj]]
Req ID:754433
