Travel & Meetings Management - Director - Human Capital Mgmt & Corp Svcs
Profile Description
We're seeking someone to join our team as an APAC Travel Support Director to manages all day to day operational, vendor management and service related issues within APAC, including Travel Agency, Air and Hotel programs, Passport & Visa Services, Travel Automation, Travel Technology, Reporting and VIP Handling (inbound /outbound) as well as support the various initiatives / implementations being worked on by the Travel Team. Support may at time also be required for Ground Transportation, Accommodation and the Corporate Card Program
Corporate & Enterprise Services
In the Corporate & Enterprise Services division, we provide solutions that enable Morgan Stanley's workforce, across our global workplace locations, to effectively and efficiently work in the service of our clients
JA JOB FAMILY DESCRIPTIONS
This is a Director position within Travel and Meetings Management, which specializes in the Firm's travel and meetings management activities. We may work with outside travel-related companies and agents, such as airlines, hotels, travel agents, and car rental agencies.
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across the businesses for those who show passion and grit in their work.
Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on…
What you'll do in the role:
• Ensure acceptable service delivery of key vendors including Agency
• Drive operation efficiencies, understand key markets, challenge existing operational processes and procedures and identify opportunities for improvement
• Manage all day to day operational, vendor management and service related issues
• Provide strategic leadership and prioritize initiatives focused on value delivery, efficiency / cost savings, governance and control.
• Develop relationships with in-house governance functions including Law & Compliance and Finance administration and Operations to ensure policy is followed.
• Along with the Regional Travel Manager, represent APAC in all global, regional and local initiatives, RFP's & negotiations and manage communications in line with the guidelines of CS management.
• Contribute to Corporate Services business continuity planning and risk management on aspects related to travel
• Participate in supporting the Asia Hotel Program: customer service needs, interacting with Hotel suppliers and providing support during RFP and negotiations
• Manage the implementation, new report development, and data quality of integrated travel reporting tool (TravelOptix); support end-user training and roll-out across TMM team and internal clients (Division COO teams, Expense Management)
• Promote Corporate Services, generate effective communications, good relations and a positive image with suppliers and co-workers promoting courtesy, diversity and fairness
• Maintain up to date commercial and contractual knowledge of the marketplace and methods adopted by peer groups / other industries to ensure that best practices are continually developed
What you'll bring to the role:
• 5 years as a Business Travel professional managing operational service delivery and reporting in a demanding and challenging business environment.
• Professional vendor management, RFP procedures and travel industry automation systems (GDS/CRS).
• Managing internal and external professional business relationships at a senior management level.
• Language skills: Fluent in English Communication skills: Excellent verbal, written and presentation skills
• Computer Literacy (Software Applications / Mainframe): Microsoft applications and a functional understanding of travel global distribution systems
• Strong analytical and presentation skills; ability to leverage data to support decision making
• Ability to work independently
• Flexible and willing to work long hours (evenings, weekends) and travel as needed
• Ability to work smart under pressure and efficiently on multiple project requests simultaneously
What you can expect from Morgan Stanley
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.