Deputy Group Manager - Rtr Operations

As Deputy Group Manager, you will Lead Finance and Accounting client and handle Finance and Accounting operations across towers as the Global Operations Manager for R2R.
You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally,Fixed assets and Cash and Bank management
Manage client engagements / contracts across geographies - Operations support for establishing processes, metrics identifications and reporting
Responsible for managing relationships with customers at the senior management level and ensure customer happiness
Demonstrate Thought leadership on brining value to the client - technology and analytics
Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making
Responsible for tracking and driving all process parameters 'critical to quality' for process delivery
Run career development activities for team members, team leaders and managers, including performance management, feedback and training
Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met
Handle and ensure overall F&A delivery for various global regions.

Drive transformation projects
Manage account reconciliation process and drive policy adherence along with implementation of tools and usage
Responsible to drive productivity and efficiency per contractual requirement
Ensure adherence to control and compliance policies and procedures
Lead operational and governance calls with client and IBM internal Partners
Ensure Service Level Agreement (SLA) management and Issue protocol
Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution
Build backup and cross training plans and ensure they are implemented and revisited regularly