Customer Support Executive

Business FunctionEQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.Core Duties and ResponsibilitiesAnswer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.Respond to basic queries referring to senior colleagues where appropriate.Contribute to the completion of the team's workload.Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.Undertake duties at a similar level as required.Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.Always to undertake the duties of this role in accordance with the requirements of the company's Regulators.Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.Ensure that all work is undertaken within the quality system.Ensure that work and ethics comply with all security arrangements both physical and information.Competencies and ExperienceThe candidate should demonstrate the following experience, skills and behaviours:Excellent communication skills; Strong phone and verbal communication skills along with active listeningProven experience in a customer support roleMeeting targets for accuracy, quality, volume and agreed service levelsFamiliarity with CRM systems and practicesBasic understanding of data protection principles and knowledge in AMLCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyAdherence to procedures and regulations.Demonstrate willingness to contribute to team beyond own immediate tasks