You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Banking & BusinessBlueprint isproud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support andhandle the life of allthe banking products offered by American Express National BankEvery one of our Operations Team Care Professionalsrepresentsthe American Express Brand. They take their work personally becausethey'remore than a friendly voice,they'reproblem solvers and relationship builders. The peopleyou'llwork with, and the customersyou'llcare for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managingfulllife cycle of the banking products. Support Customer First philosophy by ensuring professional handling of customerrequestsAddress and prioritize allincoming customer requestsusing the American ExpressguidelinesService incoming calls and outbound calls asrequiredtocustomers.Meeting all Customer First principlesas we deliver on our customer experience andKPI'sAdhere to allqualitymetricsare met to AEXPstandardsIntegrity: Adhere to all Regulatory and Compliance guidelines related to servicing practicesIdentifyto drive change to updateall relatedproceduresAgile as Banking Operations grows and be able to navigate with the ongoingchangesAccessing all required tools to perform the dailydutiesGood listening skill and be collaborative across with others withinbankingMinimum Qualifications:Operationsexperiencerequired.Strong attention to detailin a highly regulated environmentviastrong written and verbal communicationHave a mindset to drive innovation and challengestatusquo tostreamlininginternalprocessfor greater speed and agility.? Experience reviewingcommunication in a regulatedenvironment.High level attention to detail with ability to quicklyidentifyproblems and suggest sound resolutions.Customer service experience with exceptional listening and relationship buildingskills -Customer First focus = Easy, Recognize SolveAbility to use good judgment in decisionmaking.Resilient with the desire to continually improve personal performance, customer satisfaction and businessbrand.Strong time management skills and the ability to work under pressure with limitedsupervision.Ability to effectively manage change and remain calm in stressfulsituations.Ability to navigation multiple servicing platformsStrong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes andproficiencywith Microsoft Office ProductsBanking experiencepreferredWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
