Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.
Let's create tomorrow together.
Provide account and application support to Reflexis Workforce Managment.
Responsibilities:
Provide production application support on reported application incidents/problems for designated accounts utilizing written and verbal communications.
Manage all reported application incidents/problems in common corporate tools like Salesforce, ServiceNow, and JIRA.
Ensures customer SLA's/KPIs and quality standards are met
Ensures overall service and solution delivery to achieve quality customer outcomes
Manages the support relationship with accounts.
Acts as primary contact for the client and behaves professionally to support client.
Participates in regular customer and partner meetings to support
Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
Ensures territory/vertical readiness for new product and offer launches
Qualifications:
Bachelor's degree
Minimum of 2-5 years of experience
English fluency-written and verbal. Local language requirement may also apply
Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values/orientation
Solid professional work behaviors (attendance, teamwork, time management)
Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
Demonstrates an understanding of key financial factors
Full knowledge of job-related knowledge and procedures
Ability to design and deliver reports for clients
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.