Join our Team
Our Exciting Opportunity:
As Citrix Specialist, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters !
• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other's technical competence deeply.
What you will do:
• Prioritize major incidents based on business impact to the client.
• Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure.
• Participate in architectural planning for service management and service assurance.
• Perform solution testing, debugging and refinements to produce the required end-product.
• Handling Vendor and Customer relationship.
• Supervise systems performance and ensures compliance with security standards.
• Implement 'drop dead' time to prevent outage outside of change window.
• Lead daily Operations meetings provided there are no P1 incidents running.
You will bring:
• Demonstrated ability in Citrix Admin environment.
• Experience working on Citrix deployment and Security & Management along with expertise in Citrix- RES.
• Hands-on knowledge on user administration (performance tuning of Citrix) along with Infrastructure team to coordinate updates and patches.
• Experience on implementation and troubleshooting skills of NetScaler (Access Gateway, Load Balancing) and XenApp/XenDesktop.
• Proven ability implementing Best Practices, Optimization, Fine Tuning skills (Inclusive of Storefront, DDCs, PVS).
• Demonstrated ability on creation of golden Image (Manual/ Automated Build), vDisk sealing Process (Manual/Automated).
Key Qualification:
• Education: Bachelor or master's in engineering/MCA.
• Experience: 5+ years.