Ceph L3 Engineer

Responsibilities:
You will handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide better customer experience on their most impactful issues.
You will be responsible for providing help to L2 support engineers.
You will be part of  Ceph development teams where you must fix customer-reported issues to ensure our customers and partners receive an enterprise-class product.
You will work to exceed customer expectations by providing outstanding sustaining service and ensuring that regular updates are provided to L2 teams.
You will need to understand our customer's and partner's needs and work with product management teams on driving these features and fixes directly into the product.