TITLE OF ROLE: Cash Apps and ePayments Specialist
DEPARTMENT: AR – Cash Application
REPORTS TO (ROLE & NAME): Cash Application Manager
LOCATION: Chennai
Main purpose of the role/Position Summary:
Charge customer credit card over phone and ePayments request. Handle credit card chargebacks. Resolve incoming customer queries related to credit card, direct debit and other ePayment methods (which includes auto-renewals and manual charges). Review and process credit card refunds. Hands-on experience with ePayments merchants like cybersource, globalpay, worldpay, etc,.
Support day to day cash application department activities in Oracle / NetSuite ERP system - cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. Create backup and be backup for the entire team in order to improve support and customer satisfaction.
Job Responsibilities:
Charge customer credit card over phone and ePayments request on a timely manner
Handle credit card chargebacks within the agreed SLA
Resolve incoming customer queries related to credit card, direct debit and other ePayment methods (which includes auto-renewals and manual charges) with utmost customer service
Review and process credit card refunds as per the defined policy and procedure
Hands-on experience with ePayments merchants like cybersource, globalpay, worldpay, etc,.
Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits
Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer
Responsible for reconciling general ledger accounts pertaining to cash application
Responsible for researching where cash received from customers is to be applied
Performing daily offsets, write-offs, refunds and reversal as per policy and procedure
Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis
Responsible for processing credit cardtransactions/payments
Performing customer account reconciliation whenever required
Responsible for reclassification of NON – AR and other Misc-Receipts received
Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end
Perform month end activities within the agreed timeline
Responsible for highlighting any process deviations or IT issues – able to work IT team for any ERP issues and also for any upgrade of ERP systems.
Qualifications & Experience:
Graduated/Degree Required
Excellent interpersonal and communication skills
0-2 years of experience
Specific Skills Required:
Process-oriented with high attention to detail
Basic knowledge of computer – MS office (Excel, PPT , Word and Google docs)
Excellent written and verbal communication skills
Problem solving and analytical skills
Relationships required to build within this role:
INTERNAL:
Credit & Collections
Dealer Claims
Order Administration
Banks
Treasury and finance
Internal and external audit
Information Systems (IS)
Product managers
Business Division and Sector controllers
Dealer Channel Sales / Customer Managers
Sales managers
General Managers
EXTERNAL:
Customers/Resellers
General abilities and skills expected to be learned and mastered in this role:
Must possess a strong understanding of the generally accepted accounting standards
Should have an attention to detail and analytical approach
Understand workflow of entire cash application lifecycle
General understanding of:
Credit Card and ePayments processing
Cash posting – Wire and Lockbox Credit Card payments
Processing offsets, write-offs, refunds and reversals
Reduction of unapplied and unidentified items
Customer account, AR to Bank and AR to GL reconciliations
Month close activities
Payment query handling
Schedule time to do self-audits and review cash application team activities
Should be open and flexible to changes – internal activities and shift timings based on business requirement
Responsible to build long term customer relationships with customers critical to the business
Demonstrated basic documentation and training skills
