The Account Operations team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS OrganizationBusiness Support Teamis responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
Job Responsibilities:The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
Resource who has elementary process/business knowledge and/or experience with Order-to-Cash processes
Responsible for low complexity account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
Someone with analytical bent of mind who can work on providing continuous improvement ideas
Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
Technical Skills
Working knowledge of MS office suite (MS Excel, MS outlook etc)
Ability to use computer systems effectively
Experience with SAP and Saleforce.com will be an added advantage
Functional Skills
Graduate/Master in Finance with 0-6 months years of experience (for Associate) and 6 months – 2years (for Sr. Associate) in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
Candidate who has understanding of Order-to-Cash process
Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
0-2 years of Operations or Back-office Support Services background is preferred
Strong communication (verbal and written) & analytical skills and the ability to understand business process
Management Skills
Self-managed individual who can effectively follow the established process and ensure quality of deliverables and optimize results
Flexible to business requirements
Coordinate with internal resources and stakeholders for the flawless execution of work
Effectively communicating your insights and plans to cross-functional team members and management
Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA