Business Automation Technical Support Manager

Be accountable and deliver on business objectives and drive Support operational excellence.
Lead and deliver improvements in product and process across team and organization level.
Grow and develop teams' technical expertise and eminence.
Demonstrate effective negotiation skills leading to successful, tangible, measurable outcomes and improvements in customer engagement, process, product quality.
Demonstrate mentoring and coaching skills, managing team across geographies to build skills and provide constructive feedback to team members.
Actively engage on client escalations to help resolve quickly and ensure our customers' success.
Provide leadership in support of innovation and drive innovation with team.
Identify and address client pain points. Actively contribute on client experience improvements.
Partner with other support teams or service units to provide seamless problem resolution that led to delightful client perceptions, utilizing technical and negotiation skills.
Contribute to department attainment of organizational objectives and high customer satisfaction.