You Lead the Way. We've Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description:
Amex Offers teamis seeking an Analyst/Senior Analyst to drive the Scaled & Bespoke Amex Offers Analytics and Business Insights.This includes delivering and growing robust solutions Global AMEX Offers and collaboration with stakeholders across Marketing teams. The role will focus on driving key enterprise priorities that include revenue growth, offer adoption and merchant engagement. This role is responsible for end-to-end execution of the project engagement from problem definition, data analysis/interpretation to develop the storyline with the insights/recommendations.Candidate is required to create strategic insights by quickly understandingnew data presented in front of them and making decisions based on logic, business understanding and data techniques.
Responsibilities:
Use analytics to generate insights and partner with Amex Offers Marketing teams to drive higher offer redemption and merchant/ customer satisfaction.
Driveconsultative & strategic analyticalprojects focused on large merchants, industry & Amex offers based strategies
Leverage the power of closed loop through Amex network to make intelligent and relevant insights
Work with partners located across the globe spread across multiple business units
Critical Factors to Success
Business Outcomes:
Translate unstructured requests into analytical strategies and convert the available information into actionable insights
Ability to manage multiple requests with a quick turn-around
Envision the bigger problem that the partners are looking at and structure possible what if scenarios
Provide multiple solutions based on timeline and data availability
Leadership Outcomes:
Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day
Past Experience:
0-3 years of relevant experience in analytics domain
Preferred: Experience in the merchant/ commercial business
Academic Background:
Bachelor's in Statistics/Mathematics/Economics/ Engineering with relevant experience
Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management
Functional Skills/Capabilities:
Analytics & Insights & Targeting
Technical Skills/Capabilities:
R, Python, SAS, SQL, Hive, PySpark
Advanced Statistical Techniques
Advanced Excel
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.