Bpo Supervisor

Leads the frontline team in the achievement of project milestones and team goals
To oversee the day-to-day activities of a group of employees
Coaches, motivates and guides team members
Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance
To improve efficiency, quality and services of ongoing projects/processes
Monitor's performance of team and reports results/issues to leadership
Regularly review the work of team members and provide constant feedback
Ensures team is meeting or exceeding contractual and service level obligations to customers
Interacts with customers and internal departments to resolve issues
Ensures accurate and timely processing of transactions to meet and exceed customer SLA
Adhere to all appropriate and agreed standardized processes and procedures
Acting as the Subject Matter Expert for the team
Conducting & leading the training programs based on business needs
Attending team meetings and customer calls to gather feedback and updates

Job Requirements & eligibility Criteria:
5+ Years of experience in Banking BPO is preferred
University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
Minimum of 2+ years of Team handling is a Mandatory
Excellent understanding or an SME of KYC/AML/CDD experience
Excellent people management and interpersonal Skills
Excellent Oral & Communication skills
Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
Ability to communicate (oral/written) effectively in English to exchange information with our client.