Design/architect software solutions to solve complex problems for backend components/distributed systems
Exercise best practices in agile development and software engineering. Code, unit test, debug and perform integration tests of software components
Develop software tools for automation, effective debugging, performance analysis and load/stress testing, recommend software solutions to improve the product.
Participate in software design reviews, code reviews and project planning.
Mentor and train other members of the team.
Provide troubleshooting and technical advice for customers
Provide technical leadership and guidance to customers that are geographically distributed
Write and review documentation and technical blog posts.
Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
Use technical and negotiation skills in collaboration with support operations/organizations to prioritize and diagnose problems to resolution
Communicate action plans to the client or IBM representative as appropriate
Recommend and implement new or improvements to existing tools, procedures, and processes
Contribute to department attainment of organizational objectives and high client satisfaction
To be successful, you will need:Passion for handling technical challenges and be goal and results oriented
Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
Proven listening, detail-oriented thinking, and creative problem-solving skills
Ability to work in highly collaborative global organization
Be open to flexible schedule in development and support environment
Good communication skills and ability to work with multiple team
Agile development experience
What we look for:Hands on experience in Full stack Development with strong back end development skills, exposure to cloud platforms and programming Language (Java, C, C++, Go ,TypeScript, Node JS ) strongly preferred.
BE/B Tech in Computer Science or relevant and 3+ years track record in development technical support or in a customer facing role working with enterprise software
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