At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Associate, Technical Product Specialist and App Delivery Analyst to join our TSG team. This role is located in Pune, Maharashtra – HYBRID.
In this role, you'll make an impact in the following ways:
ProvideLevel 1 and Level 2 support.Identify and troubleshoot issues related to on premise and cloud-based applications and services in a timely manner. Conduct basic investigation and follow standards to resolve or escalate. Monitor systems to optimize performance and uptime to assist with meeting service levels.
Co-ordinate setup of DEV/QA/UAT environments
Will be responsible for providing support according to priority level of incident or priority tickets, as per severity of escalation and Service Level Agreement ( SLA )
Troubleshooting, Application Problem Solving with good communication coordinating with stakeholders and understanding requirements.
Suggest ideas, take lead on projects, and provide technical solutions to new issues
Ability to learn new applications and services quickly. Understand how applications and services can be integrated to work together
A positive attitude, good teamwork, professionalism & interpersonal skills, proactively seeking solutions, taking initiative where necessary. Establishes and maintains effective relationships with business associates
To be successful in this role, we're seeking the following:
Should have significant experience in Production Support environment managing L1 activities
Ability to understand web-application functionalities, customizations, browser & resolution support, responsiveness.
Basic understanding of UNIX commands for searching logs and configuration files on the server
Experience with Grafana, JIRA, Service now ,Confluence, New Relic and Opsramp is desirable
Strong written and verbal communication skills
Candidate should be ready to work in 24x7 rotational shifts
Ability to understand SQL statements (joins, updates, scripts for analysis, etc.) and DB objects.
Experience with environment configuration.
Infrastructure troubleshooting experience.
At BNY, our culture speaks for itself. Here's a few of our awards:
America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
"Most Just Companies", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
