As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer's fleet of products and solutions.
SHOULD YOU ACCEPT THIS CHALLENGE...
Assist internal teams with configuration validation in support of sales opportunities
Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
Be involved in the Account Planning process as part of a larger team
Assist with solution designs and take point on simple designs
Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
Work with established programs and sizing tools to support customer pursuits
Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management
Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships\\
WHAT YOU'LL NEED TO BRING TO THIS ROLE...
BS in CS, EE or other technical degree and/or equivalent experience
2+ years of experience (technology industry preferred)
Strong phone presence and experience in a high-volume customer interaction environment
Conscientious attitude and dependability, strengths in teamwork and communication
Confident, articulate and professional speaking abilities, and a strong ability to listen
Ability to collect data, identify problems, establish facts and draw valid conclusions
Preparation and delivery of technical product and architecture presentations
Passion for technology and aptitude to learn new technologies
Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
Demonstrated listening, written communication and product presentation skills
Ability to handle multiple tasks and projects, in real-time scenarios
Apply critical thinking techniques to work through customer situations and interactions
Domestic, overnight travel 5-10% of the time
Willingness to relocate upon promotion
Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
Salesforce.com experience helpful
Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
You will be based in Bangalore, Karnataka. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.