Associate, Quality Management Ii

Quality Management - IC1Works with senior professionals to analyze and monitor client quality results across the firm and provide accountability and transparency with relevant supporting metrics and information to applicable business partners such as client service, operational teams, relationship support, and senior management. Consults with internal and external clients on how to improve quality and efficiency on firm systems/ products/ platforms. Familiar with Voice of Client (VOC) in order to discern best practices for improving client experience.Provides first level analysis of data and reports to assess client service quality across the business unit.Performs market research and provides data required by senior professionals to make decisions around policies and practices.Collects data on industry norms regarding client interactions and provides input on the improvement of the client experience.Directs third party vendors gathering, organizing, and synthesizing client quality data.No direct reportsWork generally affects own team. Bachelors degree or the equivalent combination of education and experience is required.0-3 years of total work experience preferred. Experience in trading or brokerage preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.