Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Position Summary
Within the Wealth Management Client Segment division, the CSR BCU Centralized Team is a shared resource across Client Segments. The Team is looking for a dynamic individual contributor to support the Morgan Stanley at Work global Know Your Customer (KYC) program for corporate clients. The role is responsible for assisting the US-based KYC team with day-to-day activities related to the program.
Responsibilities Include
>Monitor ticketing system dashboards for outstanding KYC outreach requests to customers, email reminders to customers using pre-set templates, and update tickets accordingly
>Contact account owners when customers are not responding to KYC outreach after a designated time period and/or specified number of reminders are sent and request account owners follow up with customer for action or confirm KYC is no longer required (e.g., lost sales opportunity)
>Prepare regular status reports per specific instructions provided by the onshore KYC team
>Collect documentation required to validate entities per specific instructions provided by the onshore KYC team
>Monitor outstanding KYC overrides for case completion and flag for action to the onshore KYC team per specific instructions
>Assist with ad hoc data reconciliation or clean-up as requested
Knowledge, Skills, and Abilities
>Technically proficient and comfortable learning new programs/systems
>Possesses strong verbal and written communication skills
>Excels in building relationships with colleagues driving successful outcomes and contributing to process consistency and accuracy
>Strong attention to detail and ability to manage high-volume tasks
>Thrives in a fast-paced environment and takes ownership of their responsibilities to ensure partner success and satisfaction
Experience
>2-3 years' experience supporting corporate business processes/programs
>Experience with risk or compliance a plus
>Hands-on knowledge of Salesforce, JIRA, Workflow, and MS Excel preferred
Education
>Bachelor's/MBA degree or equivalent work experience
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents