We're currently expanding our Bloomreach Engagement Support Team, and we're looking for a new colleague to join as a Associate Product Support Specialist.Are you up for the challenge?
We are looking for candidates who will be flexible to work in a 24/7 work environment.
Tasks and responsibilities:
Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as:
Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
Questions about different marketing related topics (e.g. emailing)
Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases.
What we expect of the candidate:
Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language(advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing
What we'll consider an asset:
Understanding of the link between frontend and backend, network requests
Basic understanding of programming (algorithms, conditions, cycles)
More than 1 year of experience in SaaS company
Added value of the role:
Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues
Provide immediate problem-solving to industry professionals
Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach Engagement.
What you might like about this role:
Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app
Getting to the root of problems
Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
Working closely together with business consultants, technical consultants and Bloomreach Engagement Academy trainers by providing them with knowledge about the Bloomreach Engagement Platform
Regional benefits:
Annual medical insurance coverage for yourself and your dependents
Annual master health check-up up to 4000 INR per month
Statutory retirement benefits (Provident Fund Gratuity)