Area Service Manager - Mangalore / Bengaluru / Bagalkot.

About Us:

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank,

ØCapable to handle minimum 20 to 25 FSE's (on-roll).
ØBase Location Geographical knowledge required.
ØTeam handling & motivation
ØHandling merchants complaints day to days basis
ØAllocation of the complaints to the FSE's based on pin codes.
ØHe should aware of the TaT closer (with in the time line) minimum 48 hours
ØDevice return pic-up from merchant by service team (FSE's).
ØTeam follow-ups on merchants complaints vs closer part.
ØFinally Team (FSE) productivity responsibility.