Job Responsibilities:
Proficient in issue analysis, tracking and running defect triage calls.
Working with solution architect and subject matter experts, the candidate is responsible to perform detailed root cause analysis on the issues and help explain same to Business users.
Interacting with Global business users and assisting them in understanding the business issue with process/data; also keeping close track of all the issues reported until its closure.
Keeping track of all the showstopper issues and driving the closure of these issues by working closely with our Dev partners.
Coordination with different stake holders like level 1 production support, infra support, development teams etc.
Working with the onsite support team and providing necessary overlap coverage to ensure smooth transition and communication between offshore and onsite.
Ensures essential procedures are followed and helps to define operating standards and processes.
Work with development team on improvement/automation areas and providing permanent solution for recurring production issues.
Job Qualifications:
12-14 years of relevant experience in the Financial Service industry
Experience as Applications Support Manager
Must Have Tech Capabilities: Abinitio, Unix, Control Center, Strong SQL skills with the ability to analyze large volume of data
Knowledge of Database skills, Job Schedulers and Data Warehousing concepts.
Must have comprehensive experience in working on Retail and Wholesale banking products.
Must have strong knowledge on life cycle of the Loan(s) products.
The candidate should have strong analytical skills.
The candidate should also be experienced with multitasking, balancing tasks with priorities accordingly.
Experience working on several projects at the same time is required. The person must be results-oriented, willing, and able to take ownership of engagements.
Prepare and produce recurring internal reporting/presentation materials while ensuring accurate and consistent communications.
Possess a very good ability to grasp the underlying business process and ability to work as an individual and in a team.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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