Application Support- Imps

Provide L1/L2 support for IMPS.Techno-functional knowledge for IMPS.Fix the incidents within SLA.Readiness to work in regular or afternoon shift.Interact with users to understand the issues and resolve them.Should aware of IMPS flow.Hands of experience on linux and SQL.Knowledge of payment workflow.Identify the logs.Hands on experience on BOD/EOD activity.Who you are:IMPS L1/L2 support resource.What you'll do: Provide L1/L2 support for IMPS.Resolve Sev 1/ Severity 2 and Critical Severity 3 incident within SLA.Handle a team of 2-3 resources.Automate processes to increase productivity.