Analyst-Risk Management

You Lead the Way. We've Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Role Name: Reporting & Analytics
Function Description:
Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes the below world-class organizations:
Global Servicing Network, which provides exceptional care to our external customers, and
Sales and Business Enablement, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement
Sales and Business Enablement (SABE) within GSG is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.
Responsibilities:
Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance. 
Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
Understand complex operational systems and business intelligence tools, platforms for developing efficient , insightful products and offerings for customers
Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights

Role Name: Reporting & Analytics
Purpose:Enable decisions & productivity across the enterprise by delivering best in class reporting, actionable insights & forecasts

Academic Background
·Bachelor's degree in Engineering
·Post Graduate Degree in Engineering/Management

Past Experience
·3-7 years relevant experience with excellent knowledge Reporting and Visualization tools
Preferred:Strong Experience in Python, Sql, Hive and Tableau

Critical Factors to Success (Outcome Driven):
Business Outcomes:
Ensure timely & accurate delivery of reports and insights for teams by defining appropriate constructs & determining suitable approaches to build, publish and track business performance.
Deliver business performance reporting & analytical data support to business units.
Provide forward looking trends, predictions, triggers that enhance productivity. 
Automate and standardize reporting processes.

Leadership Outcomes:
Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day

Skills/Capabilities

Platforms
Big Data Platforms: Cornerstone
Visualization Platforms: Tableau
Advanced MS Office Suites (Word, Excel, PowerPoint, Access)
Amex Platform Knowledge: CS/ CODL

Preferred:
Dashboard Creation

Enterprise Leadership Behaviors
Set The Agenda:Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You:Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way:Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Functional
Understanding of sales business process
Analytics & reporting domain experience

Technical
Analytics & Insights & Targeting
Python, SQL
Basic Statistical Knowledge: Hive/ML techniques
Advanced data manipulation & automation skills
Data visualization
Exposure to Big data environment & tools

Preferred:
Predictive Analytics, Automation experience 

Behavioral
Enterprise Leadership Behaviors
Learning agility
Agility
Resilience
Collaboration
Will to win

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.