You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Services Group (GSG)brings together the company's external and internal servicing functions.Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE)within GSG is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GSG & SABE's vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group's effectiveness through innovative use of technology & process transformation. Merchant Data Platform Support (MDPS) is responsible for providing support to all the business users on the merchant data products/tools.
Responsibilities:
Work as a Business systems analyst/product manager supporting Product development, platform and project management
Develop user best practices guidelines and provide consulting and training to business users
Manage platform and product issues and drive towards a speedy issue resolution
Drive on-time, high quality project deliverables
Provide resolution to end user queries related to merchant data.
Focus on supporting platform operations by defining, driving & measuring the key processes
Collaborate and manage key business stakeholders across the enterprise
Document best practice guidelines to build knowledge within team and reduce the overall product issues
Manage partner team expectations including scope, schedule, changes, and problem resolution
Drive on-time, high quality project/process deliverables
Appropriate action to highlight challenges and ensure resolution via correct channels.Drive user engagement sessions to share best practices and onboard on new developments.
Critical Factors to Success (Outcome Driven):
Business Outcomes:
Maximize commercial opportunities for American Express through the use of our unique information to meet customer needs
Be a part of the champion team who is focused on delivering business results with servicing and innovation at their core
Enhance customer service experience by implementing new age technology platforms & capabilities to provide strong customer service
Leadership Outcomes:
Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day
Past Experience
4+ Years' experience as a Business Systems Analyst /Business Analyst with a Product Mindset
Preferred: Credit Card Industry Experience, Merchant Data Platform, In-depth knowledge of BI Platforms
Functional
Demonstrated experience in SDLC including Development & Test Strategy creation
Expertise in Project Management
Expertise in Agile Scrum methodology
Strong Business Acumen & problem solving skills
Technical
Proficiency in Hive, SQL, Big Query, Google Cloud Platform
Advanced Excel
Workable experience in Tableau/Power BI for visualization
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
