You lead the way. We've got your back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role Name: Reporting & Analytics
Function Description:
Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes the below world-class organizations:
·Global Servicing Network, which provides exceptional care to our external customers, and
·Sales and Business Enablement, which provides many of the vital internal services that make American Express run efficiently.
Sales and Business Enablement
Sales and Business Enablement (SABE) within GSG is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.
Responsibilities:
Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
Understand complex operational systems and business intelligence tools, platforms for developing efficient , insightful products and offerings for customers
Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
Role Name: Reporting & AnalyticsPurpose:Enable decisions & productivity across the enterprise by delivering best in class reporting, actionable insights & forecasts
Academic BackgroundBachelor's degree in EngineeringPost Graduate Degree in Engineering/Management
Past Experience3-7 years relevant experience with excellent knowledge Reporting and Visualization toolsPreferred:Strong Experience in Python, Sql, Hive and Tableau
Critical Factors to Success (Outcome Driven):Business Outcomes:Ensure timely & accurate delivery of reports and insights for teams by defining appropriate constructs & determining suitable approaches to build, publish and track business performance.
Deliver business performance reporting & analytical data support to business units.
Provide forward looking trends, predictions, triggers that enhance productivity.
Automate and standardize reporting processes.
Leadership Outcomes:Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day
Skills/Capabilities
PlatformsBig Data Platforms: Cornerstone
Visualization Platforms: Tableau
Advanced MS Office Suites (Word, Excel, PowerPoint, Access)
Amex Platform Knowledge: CS/ CODL
Preferred:Dashboard Creation
Enterprise Leadership BehaviorsSet The Agenda:Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You:Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way:Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
FunctionalUnderstanding of sales business process
Analytics & reporting domain experience
TechnicalAnalytics & Insights & Targeting
Python, SQL
Basic Statistical Knowledge: Hive/ML techniques
Advanced data manipulation & automation skills
Data visualization
Exposure to Big data environment & tools
Preferred:Predictive Analytics, Automation experience
Behavioral
Enterprise Leadership Behaviors
Learning agility
Agility·Resilience
Collaboration·
Will to win
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.