You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This position is in the US Consumer Services Business Unit – Marketing Analytics team. The USCS team is passionate about making membership an indisputable competitive advantage and helping each other become better leaders every day. The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.
This specific role is part of prospect acquisition analytics and personalization team responsible for driving effective channel strategy and offer analytics for prospect channel.
Key responsibilities include:
Build effective targeting and personalization strategy for consumer prospect Direct Mail, Pre-Qual and Bureau based omni channel connections
Develop robust measurement solutions to effectively optimize the channel performance
Lead test and learn charter for direct mail channel
Publish periodic performance MIS and deep dive into changes in trends
Partner with internal and external stakeholders to execute and improve direct mail strategy
Critical Factors to Success:
Analytical Approach & Technical Expertise
Strong Business Acumen
Minimum Qualifications:
0-3 yearsof relevant analytics experience.
Degree in business, economics, statistics, mathematics, engineering or finance combined with a master's or other secondary professional qualification
Strong analytical and problem-solving skills.
Strong interpersonal, written and verbal communication skills.
Experience in programming languages like Hive, SQL, SAS, Python etc,
Proficient in MS Office especially excel and powerpoint.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.