Aiops Support Engineer

Details of the offer

Work as part of a team to provide support for our AIOPs Customers.
Respond to customer requests within our Service Level Agreement.
Providing timely updates to customer issues. Problem replication of reported issues.
Working on our IBM Tivoli Netcool, Network Operation Insights and CloudPak AIOPs solutions. Identify / Confirm possible software defects and log software enhancements.
Work with a minimum of supervision. Some Altered Shifts will be required, along with Weekend Coverage (on call). Problem replication of reported issues

Source: Brassring

Requirements

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