Advisor, VKYC

About The Role :
We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience. 
In this role, you will provide support to complete the Video KYC. 
Responsibilities:
Act with integrity & think customer-first in every interaction
Handle cases which involves video calling 
Follow specified process guidelines defined for the process
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Recommend process improvement

Ideal candidate should :
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory 
0 - 1 years of work experience in a customer facing role
Multilingual skills (spoken + written) in South Indian languages are preferred