Who are Tide:
At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTech in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.
Tide is about doing what you love. We’re looking for someone to join us on our exciting scale-up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.
What we’re looking for: (Internal Job title - Training Specialist MS )
As the FSE Training Specialist at Tide, you will be responsible for identifying, preparing, developing, and delivering high-quality training and development solutions for Partnership Field Sales Executives. These FSEs are the frontline representatives who will engage in onboarding Tide members in the field. They will interact with target groups, such as business owners and freelancers, to onboard them, pitch various promotional offers, enhancing engagement and ensuring a seamless transition to our platform. At Tide, we live and breathe our values: putting our members first, working as one team, and being data-driven. As part of our team, these values should matter to you too.
As part of this team, you would be working on producing high quality Training Guides as per process requirements and offers (you will also be responsible for co-creating content around Partnership Onboarding teams - MAM), hosting exceptional training sessions for Marketing teams across locations (currently Delhi/NCR and might expand to other locations within India), and other departments (if applicable). Further, you will also be responsible for making appropriate changes in the training material as per changes in the procedures and guidelines (internal as well as product specific) and identifying training gaps within the MST team and sorting those out in a timely manner across team levels.
Some of the things you’ll be doing are:
Train and mentor new and existing Field Sales Executives (FSEs) on sales techniques, product knowledge, and partnership development.
Design and deliver training programs, workshops, and sales meetings to enhance the skills and performance of the sales team.
Monitor and evaluate the effectiveness of training programs and make adjustments as necessary to ensure continuous improvement.
Support FSEs in the field by accompanying them on sales pitch, providing guidance, and assisting with member onboarding. Owning training material specific to your line of business
Build and maintain strong relationships with key partnership stakeholders to drive long-term business growth.
Collaborate with the leadership team to develop and implement sales strategies that align with business objectives.
Stay current with industry trends, competitor activities, and market conditions to provide relevant training and support to the sales team.
Analyze sales performance metrics to identify areas for improvement and provide actionable feedback to FSEs.
Develop and update training materials, sales scripts, and other resources to support the sales team.
Represent the company at industry events, trade shows, and conferences to promote onboarding opportunities and network with prospect members (If needed).
Ensure all sales activities comply with company policies, legal regulations, and ethical standards.
Mastering the existing training formats, scorecards and planners while constantly striving for innovation.
Managing different Partnership vendors and coordinate to conduct various engagement activities to drive performance
You will be reporting to Training Manager
You’ll be a great fit if:
You have minimum 2 - 3 years of experience as Trainer preferably handling partnerships, FSE and third party payroll FSEs’
You must be currently holding either Trainer or a Senior Trainer Position
Must be comfortable in training Virtually as well as in a Classroom Set up
Must have previous Sales experience in handling field team
Should be comfortable with 5 days work from office (Gurgaon) and rostered WeekOffs
Must be comfortable with making field visits to support both new and experienced FSEs.
You must be comfortable in traveling to various locations across India to train the FSEs as required.
Should have a decent understanding and experience of Marketing trends, processes, products, and promotions in India.
You have content creation experience in your profile and have delivered some type of training/refresher to your peer group/within your team
You have strong stakeholder management skills and the ability to build solid relationships and collaborate across the business
You have exceptional articulating, public speaking capabilities and superior presentation skills
You have creative skills to develop content through different tools (visual, e.g., PowerPoint presentations, as well as written, e.g., Confluence, Microsoft Word, etc.)
You are highly motivated, Collaborative with fellow trainers, enthusiastic and driven with a never say die attitude.
You are a good team player who is decisive, goal-oriented and proactive!
You are Highly data driven and have good capabilities in G-suite and MS office.
Previous teaching or training experience is an advantage.
You are comfortable with delivering training sessions both in English as well as Hindi sometimes in combination
You are a Multi-tasker who can manage multiple streams of work concurrently.
You have proven record of managing various stakeholders (Internal as well as external) to get things done
What you’ll get in return:
Competitive salary
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
15 days of Privilege leaves
12 days of Casual leaves
12 days of Sick leaves
3 paid days off for volunteering or L&D activities
Tidean Ways of Working
At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
