Join our Team
Grow with us
Our Exciting Opportunity:
We are now looking for a Support Engineer that will provide technical service for Ericsson Order care (EOC) & Ericsson Catalog Manager (ECM) products. And support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
You will
Collaborate closely with development support to ensure timely correction of code errors / bugs identified.
Proactively drive next generation support for our customers (e.g. Specialist Chat, Product Specialist on Demand Sessions, Customer Webinars etc.)
Identify gaps and develop supportability tools to ensure Product Support continues to deliver outstanding service and support models.
Work collaboratively with colleagues from Product Support and other lines of business to ensure our customers receive the best possible service.
To be successful in the role you must have
Excellent troubleshooting skills at all levels.
Experience on Service Fulfillment/Provisioning. Adequate knowledge in troubleshooting Ericsson Order care & Catalog Manager products.
Experience in CBiO/DMP is preferred.
Experience in Database Administration (Cassandra, Hadoop, Timesten, Oracle).
Experience in Programming / scripting (Java, Perl, Shell, Python etc.)
Understanding of Virtualization Technologies (VMware, Red Hat Open Stack).
Understanding of cloud-native technologies like Dockers and Kubernetes.
Understanding of Protocols like Diameter, Camel, SCAP, Gx, Gy etc.
Expertise in Redhat Linux administration and troubleshooting, better to have Redhat 7 RHCSA and RHSE Certification.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:India (IN) || [[location_obj]]
Req ID:757318