Join our Team
About this opportunity:
We are now looking for a Backoffice RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do
To delegate the tasks efficiently within the team to meet SLAs well within the time limits.
To ensure second level preventive maintenance is being done regularly.
To priorities faults to meet SLA/WLA.
To handle emergencies and if required coordinate with Emergency support.
To investigate faults/cause related to system/network problems.
To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
To ensure correct working methodology.
To be able to interface with Marketing & Revenue Assurance teams.
To supervise product feasibility studies.
To guide engineers for configurations, fault management and trouble shooting.
To predict man-power requirements
Authorized for raising CSR to next level of support in consultation.
Clearing of assigned Trouble Tickets.
Raise Work Orders towards the Field Maintenance organization.
Follow up with Ericsson& Nokia Local support for speedy resolution of CSRs.
Formulate the training requirements for the BSS team.
You will bring
Telecommunications knowledge e.g. telephony switching principles, traffic concepts, telecommunication networks, signaling and product functional demands.
General understanding of AXE, DX200, multi controller, VOLTE platform Traffic cases and Mobile Traffic cases. For complimentary products, broad knowledge of Unix operating system is essential.
Ability to learn the working of new nodes which are added in the network.
Ability to prepare implementation instructions without supervision.
Ability to analyze and provide recommendations to Customer Service Requests and O&M queries of complex nature.
Good knowledge of support and supply processes
Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
Years of experience: 8-14 years