Team Leader-Service (Pune)

Capable to handle minimum 20 to 25 TL's (on-roll).

Ø Base Location Geographical knowledge required.

Ø Team handling & motivation

Ø Handling merchants complaints day to days basis

Ø Allocation of the complaints to the FSE's/ TLs based on pin codes.

Ø He should aware of the TaT closer (with in the time line) minimum 48 hours

Ø Device return pic-up from merchant by service team (FSE's).

Ø Team follow-ups on merchants complaints vs closer part.

Ø Finally Team (FSE/ TLs) productivity responsibility.