Separations & Off-Boarding Professional-French Language

Roles and Responsibilities:
Manage the responsibility for Multiple Regional Offboarding processes. Manage the end to end offboarding process including but not limited to the following:
Issuing necessary documentation to the separated employees which will also be in French Language. Assist in Employee and Manager queries which my be in French language.
Liaising with all involved internal stakeholders to ensure timely & smooth exit process of separated employees.
Constantly review associated processes and recommend changes for improvements and efficiencies in line with ESA ( Eliminate , Automate and Simplify)
Communicate in a professional, positive, transparent, and courteous manner at all times with all levels of internal and external stakeholders
Handle confidential matters/ information with the appropriate level of sensitivity.
Identify, investigate, analyse, and resolve Issues identified within a process thus ensuring employee experience.
Monitor and process tickets in the ticketing system. Resolve and close Escalated cases.
Take part in Internal and External audits and ensure all related information are prepared well ahead.
Collaborating on Final Pay Inputs to the Payroll Team and closing on employee's Full and Final Settlement as per regional legal deadlines.
Contribute to internal reporting, dashboard, metrics and RCA analysis.