Senior Payments Specialist

What will I be doing?
Processing Payment metrics (decline rates, processing, payouts, etc.)
Proactively communicating on Production issues to customers.
Handling Disputes and consulting with merchants when they need help managing their disputes or trends
Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.)
Identifying and executing opportunities to automate or outsource activities
Partnering with product engineering to ensure the product and features are operable by design
Partnering with Processors to resolve high priority Operation issues.
Representing the platform in customer discussions and handle escalated accounts due to operational issues
Driving RCA and other feedback and data analysis to learn from current and improve the future

What Skills do I need?
Ability to handle escalations and resolve issues quickly
Experience in Payments domain is highly desirable. 
5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions.
Exposure to global payments landscape is preferred.  
Strong Communication Skills
Self-motivation and goal-orientation, desire to deliver results
Ability to work with multiple teams to achieve results

Benefits
Best in industry salary and equity in the company
Comprehensive medical coverage for yourself and your immediate family
An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
Unlimited vacation
Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives