Job Description : We are looking for someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering. Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided Qualifications Minimum qualifications Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit YouTube (https://www.youtube.com/user/GenpactLtd) . Job Description :We are looking for someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, Skills: Senior Manager - Optimization Experience: 0-50 Years