The Field Services Dynamics Manager will oversee the implementation, optimization, and management of field service operations within our organization, leveraging Microsoft Dynamics 365 and other relevant technologies. This role is pivotal in enhancing service delivery, improving customer satisfaction, and driving operational efficiency. The ideal candidate will possess a strong background in field service management, project management, and technical proficiency in Dynamics 365, ensuring that our field service teams are equipped with the tools and processes needed to excel.
Key Responsibilities
Strategic Planning: Develop and execute strategies for field service operations that align with company goals and enhance service efficiency and customer satisfaction.
Dynamics 365 Management: Oversee the implementation and optimization of Microsoft Dynamics 365 for field service, ensuring effective use of tools for scheduling, dispatching, and inventory management. Knowledge and experience in replacing legacy systems with Dynamics 365
Process Optimization: Identify opportunities to streamline processes, enhance service delivery, and improve overall operational performance through best practices and technology utilization.
Customer Engagement: Foster strong relationships with customers, addressing their needs and concerns promptly to ensure high levels of satisfaction and retention.
Performance Metrics: Establish and monitor key performance indicators (KPIs) for field service operations, using data-driven insights to make informed decisions and drive improvements.
Team Leadership: Lead, mentor, and develop team members across the globe, promoting a culture of excellence, accountability, and continuous improvement.
Budget Management: Manage the field service budget, ensuring effective allocation of resources and control of costs.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.