You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Functional Description:
The Global Services Group (GSG) organization delivers extraordinary customer care to Cardmember, Merchants, & Commercial clients around the world while providing best-in-class Credit, Collections, & Fraud services.
The GSG Late-Stage MIS & Analytics team is responsible for developing/prototyping new MIS as well as analyzing data & generating deep insights into cardmember payment behavior. In addition, the team also tracks agency performance what forms the backbone of operational decisions.
How will you make an impact in this role?
Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSG.
Ensure that the existing MIS continues to function smoothly, identify data deficiencies in a timely manner, raise pertinent issues, and work with relevant partners to get them remediated
Support & handle platform migration across Late-Stage MIS vertical
Understand the analytical & reporting needs coming from leadership and translate these into effective and easy to understand solutions
Stay updated with the latest industry trends and advancements in analytics methodologies and technologies
Minimum Qualifications
Proficiency on Hive/SQL/Big Query/Python/Statistical packages is essential with good understanding of Big Data ecosystems
Exposure to data visualization tools especially Tableau & Power BI
Strong communication and relationship management skills
Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities
Conceptual and creative thinker with extensive background and interest in quantitative business analytics
Project management skills and ability to identify and translate business information needs into insights
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
