You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining andResybusinesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The Consumer Banking organization is currently hiring aSr. Analystwhowillbe a member of the team responsible for developing analytics and customer experience insights across Savings & Checking products. The incumbent will use analytics while partnering across teams to shape the banking customer's experience, inform the product roadmap, and provide lights-on data support for the organization.This critical rolerepresentsa unique opportunityto make animpact through innovative initiatives in the digital banking space.
How will you make an impact in this role?
Responsibilities
Support new feature launches throughtimelyproduct engagement insights by joining customer, servicing, and digital clickstream datatogether.
Analyze and provide insights on customer penetration, profile, behaviors, and product feature adoption to inform bankingacquisition & membership experiencesroadmap.
Build business testing controls and support regulatory exams and auditrequests.
Partner with a cross functional team - Product, Oversight, Digital, Fraud, etc.
Automate reporting and build self-servicedashboards.
Conduct deep dives to understand trends, generate, and present actionable insightsto partners.
Minimum Qualifications
Strong strategic thinking, problem solving, and business acumen.
Self-starter withtheability towork on dynamic, innovative, and evolving initiatives in the digital banking space.
Experience manipulating and extracting insights from large and complex datasets.
Ability to translate analysis into business insights and recommendations, conceptualize and present those ideas to varied audiences.
Strong programming skills inHive/SQL.
2+ years relevant analytics experience.
Preferred Qualifications
1+ years of product analytics experience.
Experience with digital clickstream data.
Strong relationship skills, with the ability to collaborate and communicate effectively across teams.
Experience withPython andTableau.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.