About Us:
Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About the team:
Govt 3P team takes care of government PG Accounts Pan India and Telco business (both On-Us and Off-Us). The team takes care of entire end-to-end onboarding; customer management; query/concerns resolution and growing business on PG Model.
About the Role:
This role will be a challenging one that will test your abilities on a daily basis, you will make a significant impact in improving the product.
Requirement/Expectation:
1. Creative and dedicated individual who will fit with our collaborative culture.
2. Cohesively work with a lot of people, across functions and teams every day
3. Coordinate with other departments for compatibility of all aspects of each project
4. Develop comprehensive project plans along with key stakeholders.
5. Track Program/Project performance, specifically to analyze the successful completion of short- and long-term goals.
6. Engage with various Business & Technology Teams within Paytm to identify common bottlenecks, especially on the Technology front.
7. Enable and encourage the use of common services to increase the speed of development and execution.
Superpowers/ Skills that will help you succeed in this role:
1. Smart thinking and clear communication
2. Must have prior experience with Fresh desk CRM.
3. Working on Chat BOT will be preferred.
4. Should be able to logically derive conclusions.
5.Prior experience in coding (Any language) with Knowledge of APIs will be a plus.
6. High level of drive, initiative, and self-motivation
7. Ability to take internal and external stakeholders along.
8. Understanding of Technology and User Experience
9. Growth Mindset
10. Willingness to experiment and improve continuously.
11. 4-5 years of prior experience is a must.
Education: Graduation/ Post Graduation preferred
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through
technology.
2. Improve the average revenue per use by increasing the cross-sell opportunities.
3. A solid 360 feedbacks from your peer teams on your support of their goals.
4. Respect, that is earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!
