SHOULD YOU ACCEPT THIS CHALLENGE...
The Professional Services Global Customer Delivery Operations department is looking to expand our Coordination team.
As a member of the Project Coordination team, you will be working directly with the end-user's customer. Support and guidance from other professional departments such as support, sales teams, contracted delivery partners, and resellers. You help bridge the gap from sales through delivery, including identifying scope work, site readiness, technical review, and availability requests. You are responsible for the end-to-end coordination and customer experience. You will need to build the trust of all your support, using a combination of your technical abilities, communications skills, and demonstrated ability to take ownership of the opportunities, seeing them through to the completion of the sale.
The successful candidate will work effectively with the PS Managers, Regional Sales Directors, District Managers, and Account Executives to develop service opportunities and business solutions successfully. There will be ongoing operational and financial analysis, measurement, and continuous program improvements.
WHAT WILL YOU BE DOING
Provide order and project coordination to the APJ region. Areas of responsibility include
Tracking the entire lifecycle of Professional Services bookings
Collaborating with Support, Operations, Logistics, Sales, and Finance to execute professional services tasks
Coordinating Service engagements and installations
Managing the calendars and scheduling of a team of implementation engineers
Responsible for maintaining our support applications: SalesForce CRM, KeyedIn
Other projects as deemed appropriate
WHAT YOU'LL NEED TO BRING TO THIS ROLE...
High School Diploma or Equivalent
Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
8+ years of project/program management or SoW/technical writing experience
Ability to simultaneously work on multiple engagements and priorities
Excellent time management, analytical, strong verbal and written communication skills
Flexibility supporting various time zones
Basic accounting and finance knowledge
Proven experience in developing and automating processes
Proven experience in managing large-scale programs
Sales experience a plus
Professional Services engagement scheduling experience
Strong interpersonal and presentation skills for interacting with team members and clients
A passion for customer satisfaction and outstanding customer experience
A strong work ethic, professional representation of Pure Storage
Must be willing and able to work in an open office, team environment
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.