Job Summary:
Leads team(s) responsible for facilitating the management of internal operations and activities to support the MIWS organization in successfully achieving financial and operational goals and objectives.
Improves the operational systems and processes in support of company and practice missions.
Leads activities for better management reporting, information flow, cost management, forecasting, business process and organizational planning.
Performs in a liaison role between leadership across their leader's organizations and programs.
Job Duties:
Applies influence and negotiation skills to drive business results.
Advises on how to simplify and/or improve processes that improve financial or employee performance.
Provides direction and support on operations, administration, and results for MIWS Practice and assigned programs.
Increases the effectiveness and efficiency of Support Services (HR, IT, Costing/Pricing, Product Mgt and Finance), through the coordination and communication between support and business functions.
Supports financial processes including rate cards, P&L and our cost recovery strategies/pricing.
Liaises with Product Mgt, Practices, Finance and our unit for automation effectiveness and value creation.
Manages and coordinates overall communications
Manages incentive performance objectives and attainment level for leaders across the unit.
Leads Employee Recognition and DEI initiatives.
Plans and executes quarterly all-hands video conference.
Plans agenda and manages bi-weekly leader call.
Develops and executes monthly/quarterly operational performance reporting and analysis.
Develops and leads or supports assigned projects and programs, such as, Emerging Talent, DEI, Talent Roadmap etc.
Key Skills:
Models exceptional communication and influencing skills.
Extensive experience and confidence in interacting with Practice and company senior leaders.
Executes exceptional client service skills and leadership capabilities.
Adept at converting concepts into power point presentations.
Expert knowledge, understanding and application of project management principles and methodologies.
Models expert analytical / problem solving skills.
Ability to lead, coach and develop a matrixed and cross-functional team including senior contributors.
Models exceptional organizational and time management skills.
Exhibits budgeting, business financial and P&L skills.
Ability to develop comprehensive and complex operational and strategic plans.
Required Experience or Education:
12+ years of relevant work experience.
Includes 5+ years managerial/ leadership experience.
Undergraduate/ Postgraduate degree or equivalent work experience.
