Procurement Professional

The Procurement Professional will oversee and manage procurement processes, ensuring high performance and adherence to SLAs. They will address process issues, mentor team members, and maintain strong relationships with suppliers and stakeholders to optimize sourcing efficiency and contract profitability.

Role & Responsibilities:Maintain a high level of core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices.
Serve as the first escalation point for process issues.
Actively address any people issues and maintain high team morale overall.
Manage staffing, training, development, and retention of team members; mentor the team in times of need
Identify any Operations Centre activity that may pose a risk/issue to successful process execution and take steps to mitigate the risks/issues.
Perform root cause analysis in case of escalations and take steps to improve the robustness of the process.
Contribute to contract profitability through efficient management of resources and expenses.
Assume additional responsibilities as assigned by the reporting manager.
Manage operations of the Helpdesk including support for client procurement applications and Supplier Enablement processes.
Direct and coach the team of Helpdesk Agents on a need basis towards meeting customer expectations.
Execute operational plans to ensure all client SLAs are consistently met/exceeded.